At Softeam IT, we are committed to delivering high-quality website creation services to our clients. We value your satisfaction and strive to ensure transparency in every aspect of our process, including refunds.
This Refund Policy explains the terms under which refunds may be issued for services purchased via https://softeamit.com/. By using our services, you agree to the terms outlined below.
1. Service-Based Nature of Our Business
Softeam IT provides custom website creation services tailored to the unique needs of each client. Because these services involve significant time, effort, and resources, we generally do not offer refunds once a project has been initiated and work has begun.
2. Eligibility for Refunds
Refunds may be considered only under the following circumstances:
- Duplicate Payment: If a client is mistakenly charged twice for the same service.
- Project Not Started: If the client cancels the service before any design, development, or consultation work has begun.
- Non-Delivery of Service: If Softeam IT is unable to deliver the agreed-upon services and no work has been performed.
- Failure to Meet Initial Requirements: If we fail to deliver a project that matches the specifications clearly agreed upon in writing and no revisions have been accepted.
All eligible refunds will be processed after a thorough review of the situation.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after work has commenced
- Delays caused by lack of communication or feedback from the client
- Dissatisfaction with the final product after approval of design drafts or milestones
- Project cancellation initiated by the client after substantial work has been delivered
- Purchase of consultation, domain registration, third-party tools, or hosting services through us (these are non-refundable)
4. Requesting a Refund
To request a refund, please email us at Support@softeamit.com with the subject line “Refund Request – [Your Name/Company Name]” and include:
- Your full name and contact information
- Order or invoice number
- Reason for the refund request
- Supporting evidence (if applicable)
All refund requests must be made within 7 days of the issue arising.
5. Refund Processing Time
If approved, refunds will be processed within 10-14 business days. The amount will be returned to the original payment method used at the time of purchase.
6. Contact Information
If you have questions about our refund policy, please contact:
Softeam IT
Email: Support@softeamit.com
Website: https://softeamit.com/